Refunds and cancellation
Last updated 21 October 2026
This page explains how a MachPilot plan is cancelled and when a payment is refunded.
Cancelling a plan
Plans are paid for in advance and never renew by themselves. There is no standing instruction to cancel. If you do not want to continue, simply do not pay for another period; your plan runs until the end of the period you have paid for and your records stay available to see and download.
When we refund a payment
A payment is not refunded once the period it bought has begun, except in these cases, where we refund the full amount:
- you were charged more than once for the same plan;
- you were charged, but your plan was not started or extended;
- the payment was taken in error, or the amount was wrong;
- we stop offering MachPilot, in which case we refund the unused part of your plan.
A free trial costs nothing, so there is nothing to refund for it.
How to ask for a refund
Write to support@machpilot.in within 30 days of the payment. Give your business name and the receipt number or the Razorpay payment reference. We reply within 2 working days.
When the money reaches you
Once we confirm a refund, we start it through Razorpay within 5 to 7 working days, to the same card, UPI or bank account the payment came from. Your bank may take up to another 5 to 10 working days to show it. We send you the refund reference so you can follow it with your bank.
Questions
For anything about a payment, write to support@machpilot.in. If you are not satisfied with our answer, write to our grievance officer, Om Gaikwad, at the same address.